WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.
In this blog post, we'll explore what's next for ChatGPT and how it will affect customer service.
In this blog, we’ll share the good, the bad and the ugly of ChatGPT, to help you make an informed decision about using generative AI in your processes.
The hype around AI has ramped up thanks to the arrival of ChatGPT. Is your business ready to make the most of it? Here’s how to get started.
