Get an up-to-date overview of Conversational AI – including how it works, the pitfalls and the benefits.
Learn why measuring customer intent could be the single best decision your contact centre makes.
Customer experience is a key differentiator, so what should you focus on to keep ahead of the curve? Here are 3 trends to be aware of this year.
Read about 3 key tech trends organisations will incorporate into their customer experience operations in 2023.
The FCA’s new Consumer Duty will transform how financial services deals with customers. Read how to get compliant before the April 2023 deadline.
Mid Sussex District Council and Birmingham City Council joined us on a webinar to discuss digital innovation in local authorities. Here are their 4 pieces of advice.