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Customer Experience

Customer Experience

3 Powerful Benefits of Using Professional Services

By Mark Harris 14 November 2024

Discover 3 key ways using professional services with your tech deployment can enhance customer experience and ROI.

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Customer Experience

6 Tactics for Elevating the Banking Customer Experience

By Mark Grainger 14 May 2024

Discover 6 ways banks can enhance customer experience – from chatbots and automation to fraud prevention and AI-powered personalisation.

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Customer Experience

Contact Centre Optimisation: 7 AI Use Cases

By Luigi Loconte 1 May 2024

Discover 7 applications of AI in contact centres – to help improve both customer experiences and profitability.

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Customer Experience

10 Reasons Why WhatsApp Should Be Part of Your CX Strategy

By Chris Wallbank 18 April 2024

WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.

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Customer Experience

Retail Customer Experience Strategies for Black Friday, Cyber Monday and Beyond

By Simon Brennan 22 November 2023

This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.

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Customer Experience

Halloween Customer Service: Tech-based Treats & Tricks

By Engage Hub expert 26 October 2023

In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.

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