Nicola Pero

Is there really a trade-off between security and customer experience? (part two)

Read our second and final instalment of two-part blog series, where we continue to focus on why data security compliance should be a customer service priority in your organisation, not just a box-ticking exercise. Take a look.

Is there really a trade-off between security and customer experience? (part one)

Read the first of a two-part blog series in which Engage Hub's CTO, Nicola Pero, discusses why data security compliance should be a customer service priority in your organisation, not just a box-ticking exercise.

4 ways to COVID-proof your cross-channel communication

Learn how to step up communication and streamline the customer experience during coronavirus – so you boost loyalty and operational efficiency.

How APIs Help Improve Customer Engagement

APIs are a vital tool in the customer experience arsenal, helping you remove friction and maximise personalisation. Here’s how they work (and how they help).

GDPR: Friend or Foe? (and How to Prepare)