Karen Waters, Author at Engage Hub

3 Steps to Enhancing Your Contact Centre Experience

By Karen Waters 13 June 2022

No matter how slick your online journeys, there will always be customers who need to contact a person. Here are 3 ways you can give them a first-class experience.

Customer Experience

3 Ways to Reduce Customer Effort

By Karen Waters 16 May 2022

Customer effort is one of the most important measures you can use to understand customer experience performance. Here are 3 easy ways to reduce it.

Customer Communications

Personalise Lifecycle Engagement and Marketing Campaigns with RTIM

By Karen Waters 31 January 2022

Real-time interaction engagement puts customer experience at the heart of your campaigns. Learn how you can use RTIM to transform your marketing efforts.

Customer Experience