Engage Hub expert, Author at Engage Hub

Customer Experience

Halloween Customer Service: Tech-based Treats & Tricks

By Engage Hub expert 26 October 2023

In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.

Customer Service Automation

Next Step In Automation: What does Next Best Action look like in practice?

By Engage Hub expert 19 July 2021

How do you introduce that structured automation across the many channels and touchpoints you have? Next Best Action is your next step.

Operational Excellence

3 Ways Artificial Intelligence Can Strengthen Your Business (During COVID-19 and Beyond)

By Engage Hub expert 23 November 2020

Read about 3 ways artificial intelligence can help your business navigate the continuing uncertainty of COVID-19.

Customer Experience

MNOs: How to future-proof your business.

By Engage Hub expert 6 November 2020

MNOs are struggling to grow revenue at backdrop of steep competition and saturating markets. Check out our infographic and discover how to deliver new revenue streams with more relevant and engaging services.

Customer Journey

Now it’s the time to understand your brand from your customers’ perspective.

By Engage Hub expert 17 August 2020

The more you know about your customers, the better your chances of exceeding their expectations. Check out our recent infographic on how to delivery compelling, intelligent customer journeys - across all customer touchpoints and in real-time.

Digital Transformation