Customer Journey

Now it’s the time to understand your brand from your customers’ perspective.

By Engage Hub expert 17 August 2020

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Revolutionise your customer journey

Have you heard? 80% of organisations say that a journey-based strategy is important to their overall success. Now it’s the time to gain an insight into which interactions and journeys are most effective. Find out more in our whitepaper.

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Latest Resources

Customer Journey

A Customer-centric Approach to Journey Management

By Karen Waters 30 November 2022

In this piece, we’ll help you bring the customer back to the heart of customer experience – and share our tips for managing truly customer-centric journeys.

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Customer Experience

How Do You Comply with the New Consumer Duty?

By Colm Dowd 23 November 2022

The FCA’s new Consumer Duty will transform how financial services deals with customers. Read how to get compliant before the April 2023 deadline.

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Customer Service Automation

Create Meaningful Customer Outcomes With Data-Driven Insight

By Karen Waters 18 October 2022

When you focus entirely on the number of customers you serve, you can lose sight of the bigger picture. Ask: have you delivered meaningful outcomes for them?

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