Customer Journey

Now it’s the time to understand your brand from your customers’ perspective.

By Engage Hub expert 17 August 2020

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Revolutionise your customer journey

Have you heard? 80% of organisations say that a journey-based strategy is important to their overall success. Now it’s the time to gain an insight into which interactions and journeys are most effective. Find out more in our whitepaper.

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Latest Resources

Customer Experience

Digital Innovation in Councils: 4 Webinar Takeaways

By Mark Harris 24 June 2022

Mid Sussex District Council and Birmingham City Council joined us on a webinar to discuss digital innovation in local authorities. Here are their 4 pieces of advice.

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Call Deflection

3 Steps to Enhancing Your Contact Centre Experience

By Karen Waters 13 June 2022

No matter how slick your online journeys, there will always be customers who need to contact a person. Here are 3 ways you can give them a first-class experience.

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Customer Communications

Increase Campaign Effectiveness and Cut Through Noise with RCS Messaging

By Chris Wallbank 30 May 2022

Next-gen messaging channel RCS gives you an easy way to deliver engaging, rich content – so you can nurture relationships and boost campaign ROI.

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