Customer Service Automation

Next Step In Automation: What does Next Best Action look like in practice?

By Engage Hub expert 19 July 2021

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Retail whitepaper open page booklet

Customer Journey Automation

How to unfold complex customer journeys to deliver hyper-personalised retail experiences.

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Latest Resources

Customer Experience

3 Customer Experience Technology Predictions for 2022

By Karen Waters 3 December 2021

These 3 technologies will help drive operational efficiency, boost revenue and enable fantastic customer experiences in 2022.

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An Introduction to ID&V for the Digital Age

By Chris Wallbank 26 October 2021

How can you identify and verify (ID&V) customers effectively in a digital economy – without compromising the customer experience? Read about it here.

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Data Orchestration

Consumer Week 2022: 4 Ways Retailers Should Harness Data

By Simon Brennan 25 October 2021

At Consumer Week 2022, we spoke with Hayley Ward, Head of CX and Data at Marks & Spencer, and shared 4 key ways retailers can harness the power of data.

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