Customer Service Automation

Next Step In Automation: What does Next Best Action look like in practice?

By Engage Hub expert 19 July 2021

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Retail whitepaper open page booklet

Customer Journey Automation

How to unfold complex customer journeys to deliver hyper-personalised retail experiences.

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Customer Service Automation

Next Step In Automation: What does Next Best Action look like in practice?

By Engage Hub expert 19 July 2021

How do you introduce that structured automation across the many channels and touchpoints you have? Next Best Action is your next step.

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Image to support a blog showing different touchpoints that could be automated in customer journey Customer Experience

Next Best Experience in 3 steps.

By Chris Crombie 11 June 2021

Next Best Experience is the holy grail of customer analytics. Fully realised, it represents the ability to identify and deliver the right experience in real-time based on everything you know about the customer.

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Debt collection image to support the blog showing stack of credit cards on a dark background Data Orchestration

5 ways to improve debt collection rates.

By Lisa Rose 7 June 2021

Learn 5 ways to improve debt collection rates – while keeping customer experience at the heart of your approach.

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