Customer Service Automation

Next Step In Automation: What does Next Best Action look like in practice?

By Engage Hub expert 19 July 2021

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Retail whitepaper open page booklet

Customer Journey Automation

How to unfold complex customer journeys to deliver hyper-personalised retail experiences.

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Latest Resources

Customer Journey

A Customer-centric Approach to Journey Management

By Karen Waters 30 November 2022

In this piece, we’ll help you bring the customer back to the heart of customer experience – and share our tips for managing truly customer-centric journeys.

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Customer Experience

How Do You Comply with the New Consumer Duty?

By Colm Dowd 23 November 2022

The FCA’s new Consumer Duty will transform how financial services deals with customers. Read how to get compliant before the April 2023 deadline.

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Customer Service Automation

Create Meaningful Customer Outcomes With Data-Driven Insight

By Karen Waters 18 October 2022

When you focus entirely on the number of customers you serve, you can lose sight of the bigger picture. Ask: have you delivered meaningful outcomes for them?

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