How to unfold complex customer journeys to deliver hyper-personalised retail experiences.
These 3 technologies will help drive operational efficiency, boost revenue and enable fantastic customer experiences in 2022.
How can you identify and verify (ID&V) customers effectively in a digital economy – without compromising the customer experience? Read about it here.
At Consumer Week 2022, we spoke with Hayley Ward, Head of CX and Data at Marks & Spencer, and shared 4 key ways retailers can harness the power of data.