Customer Service Automation

Next Step In Automation: What does Next Best Action look like in practice?

By Engage Hub expert 19 July 2021

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Retail whitepaper open page booklet

Customer Journey Automation

How to unfold complex customer journeys to deliver hyper-personalised retail experiences.

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Latest Resources

Customer Experience

Conversational AI in 2023: What Is It And Should You Use It?

By Simon Brennan 10 March 2023

Get an up-to-date overview of Conversational AI – including how it works, the pitfalls and the benefits.

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Customer Journey

Consumer Duty Compliance: 4 Steps to Drive Long-Term Benefits

By Mark Grainger 9 March 2023

Here’s how financial services organisations can adapt to Consumer Duty requirements in a way that maximises long-term benefits (and streamlines ongoing compliance).

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Data Orchestration

Consumer Duty: How Do You Comply?

By Mark Grainger 9 February 2023

With less than 6 months until the Consumer Duty compliance deadline, organisations need to get to grips with the requirements – fast. Here’s how.

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