Customer Service Automation

Next Step In Automation: What does Next Best Action look like in practice?

By Engage Hub expert 19 July 2021

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Retail whitepaper open page booklet

Customer Journey Automation

How to unfold complex customer journeys to deliver hyper-personalised retail experiences.

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Latest Resources

Customer Experience

Digital Innovation in Councils: 4 Webinar Takeaways

By Mark Harris 24 June 2022

Mid Sussex District Council and Birmingham City Council joined us on a webinar to discuss digital innovation in local authorities. Here are their 4 pieces of advice.

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Call Deflection

3 Steps to Enhancing Your Contact Centre Experience

By Karen Waters 13 June 2022

No matter how slick your online journeys, there will always be customers who need to contact a person. Here are 3 ways you can give them a first-class experience.

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Customer Communications

Increase Campaign Effectiveness and Cut Through Noise with RCS Messaging

By Chris Wallbank 30 May 2022

Next-gen messaging channel RCS gives you an easy way to deliver engaging, rich content – so you can nurture relationships and boost campaign ROI.

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