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Chris Wallbank

Customer Communications

3 Benefits of AI-powered Chatbots for Customer Service During the Pandemic (and Beyond)

By Chris Wallbank 30 November 2020

In this blog, we explain how investing in Chatbot technology will make your business goals more achievable. Read now.

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Customer Communications

How to Maximise Value from Messaging Apps (in 6 Steps)

By Chris Wallbank 4 August 2020

Follow this strategic framework to achieve maximum value and customer satisfaction from messaging apps.

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Customer Communications

Why WhatsApp for Business: The Marketing & Customer Experience Benefits

By Chris Wallbank 20 April 2020

Read why you should integrate WhatsApp into your marketing and customer experience strategy.

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Customer Communications

What is RCS and Why Do You Need It?

By Chris Wallbank 14 November 2019

Learn what Rich Communication Services (RCS) is and how companies are using it to improve the customer experience.

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