Our research has revealed that amongst 1,000 mobile phone users the majority (74%) are generally happy to share location-based data provided that there is transparency and some benefit to be had in doing so. So, what does this mean for mobile operators and how can they utilise their valuable mobile signalling data to deliver these services?
This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.
In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.