Tear down siloes and connect with customers at every touchpoint.

A practical guide on how retailers can win both online and in-store.

Consumers are constantly connected and they interact with retailers when, where and how they choose. As a result, the retail environment is changing at rapid pace to remain competitive.

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Download this whitepaper to discover:

  • Insight and statistics from leading analysts, discussing changes that have impacted the retail environment and what that means for both online and brick-and-mortar stores.
  • Key market trends and the influence they’ve had on consumer expectations.
  • Practical advice on how you can deliver a connected, seamless experience across every touchpoint.

Latest Resources

Data Security

Tackling Fraud: 3 Mobile Ecosystem Forum Takeaways

By Mark Grainger 24 May 2023

Engage Hub’s Mark Grainger joined experts at the Mobile Ecosystem Forum to discuss messaging fraud. Here are the highlights.

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Data Orchestration

ChatGPT: How safe is your data?

By Luigi Loconte 11 May 2023

This blog looks at the data security and privacy risks to be aware of when using generative AI tools like ChatGPT. Read now.

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Customer Service Automation

Customer Intent: What It Is and How to Leverage It

By Simon Brennan 28 April 2023

Read about how automatically capturing and analysing customer intent helps improve contact centre operations.

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