According to a recent report by Strategy Analytics, global trends for Mobile Network Operators (MNOs) show stagnant revenues and declining margins. While network operators around the world have spent over $700 Billion in infrastructure investment over the past 10 years, revenue growth has been almost flat since 2007.
So, what can you do to reverse this trend?
This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.
In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.