Research Paper: Managing The Fragile Customer Experience In The Information Age.

Consumers are constantly connected and they interact with retailers when, where and how they choose. As a result, the retail environment is changing at rapid pace to remain competitive.

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Download this whitepaper to discover:

  • Insight and statistics from leading analysts, discussing changes that have impacted the retail environment and what that means for both online and brick-and-mortar stores.
  • Key market trends and the influence they’ve had on consume expectations.
  • Practical advice on how you can deliver a connected, seamless experience across every touchpoint.

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