Research Paper: Managing The Fragile Customer Experience In The Information Age.

Consumers are constantly connected and they interact with retailers when, where and how they choose. As a result, the retail environment is changing at rapid pace to remain competitive.

  • *We will only send you information we think you'll find interesting and you can unsubscribe at any time. Your data will be processed by Engage Hub for the purpose of maintaining these communications as outlined in our Privacy Policy.

Download this whitepaper to discover:

  • Insight and statistics from leading analysts, discussing changes that have impacted the retail environment and what that means for both online and brick-and-mortar stores.
  • Key market trends and the influence they’ve had on consume expectations.
  • Practical advice on how you can deliver a connected, seamless experience across every touchpoint.

Latest Resources

Customer Communications

Safeguarding Your Sender ID: Best Practices for Protecting Your Brand

By Chris Wallbank 15 October 2025

Explore Sender ID’s and learn how to stay compliant with ComReg’s new rules in the first of our blog series on security and compliance shaping modern comms.

Read More >
Customer Service Automation

Customer Success: The WhatsApp Advantage; How to Transform Your Outbound Campaigns

By Chris Wallbank 18 September 2025

WhatsApp is a game-changer for driving engagement in outbound marketing. Explore benefits, use cases and a customer success story.

Read More >
Customer Communications

Proactive Service: Using AI to Anticipate Customer Needs

By Mark Harris 28 May 2025

Read how AI can help you deliver proactive service in a scalable, affordable way – while enhancing the customer experience.

Read More >