The Covid-19 pandemic has shown the importance of real-time communication. Should people come into work? Are stores open? Will deliveries be on time? Engage Hub’s Emergency Management Solution makes it easy to keep customers and employees informed. It gives you a unified way to communicate across SMS, email, push notification, voice and web, so all stakeholders get rapid updates tailored to their circumstances.
When the pandemic first struck, a Tier 1 Irish Bank’s call centre became overwhelmed with a number of calls. They acted quickly and deployed Engage Hub’s Automated Call Handling solution within a day – and due to this swift action, they stabilised their call centre in just 4 days.