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Customer Service Automation

Customer Experience

Make Customer Service Your Biggest Offer This Black Friday

By Simon Brennan 27 November 2024

Here’s how to make exceptional customer service your competitive edge this Black Friday and Cyber Monday (with tips on automation, live chat and more.)

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Customer Service Automation

Drive Contact Centre Cost Savings (Without Sacrificing Quality)

By Simon Brennan 24 April 2024

Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.

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Customer Service Automation

5 Factors in a Seamless Banking Customer Experience (CX)

By Mark Grainger 27 February 2024

Discover 5 crucial elements driving customer satisfaction and loyalty in retail banking. Read now.

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Customer Service Automation

Unlocking the Potential of AI-powered Chatbots

By Simon Brennan 14 February 2024

Read the key takeaways from our Engage Hub / MaxContact webinar, where we discussed best practices for deploying AI-powered Chatbots.

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Customer Service Automation

Five Contact Centre Predictions for 2024

By Ray Tierney 23 January 2024

From AI to security enhancements, see what is on the agenda for contact centre innovation and optimisation in 2024.

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Customer Experience

Retail Customer Experience Strategies for Black Friday, Cyber Monday and Beyond

By Simon Brennan 22 November 2023

This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.

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