Customer Service Automation: Automate Customer Lifecycle

What is an AI Knowledge Base? The Essential Tool You’re Missing

By Karen Waters 2 April 2025

AI Knowledge Bases can help you deliver service that meets your customers’ need for speed without sacrificing quality. Here’s how.

Customer Service Automation

Five Trends that Will Drive Contact Centres in 2025

By Simon Brennan 30 January 2025

The contact centre landscape continues to evolve at a rapid pace. Here’s what to expect from 2025.

Customer Experience

Make Customer Service Your Biggest Offer This Black Friday

By Simon Brennan 27 November 2024

Here’s how to make exceptional customer service your competitive edge this Black Friday and Cyber Monday (with tips on automation, live chat and more.)

Customer Service Automation

Drive Contact Centre Cost Savings (Without Sacrificing Quality)

By Simon Brennan 24 April 2024

Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.

Customer Service Automation