Should banks choose between security and customer experience? asks Mark Grainger, VP Europe, at software company Engage Hub. As the risks posed by data breaches and the needs of customers evolve at an ever-accelerating pace, many financial institutions are struggling to find the right balance between security and flawless customer experience.
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Security and customer experience aren’t mutually exclusive
Latest Resources
Data Orchestration
4 Challenges Facing RegTech Implementation
18 September 2023Read More >In this blog, we'll look at the hurdles facing RegTech implementation in financial services, flagging up important considerations when looking at solutions
Customer Service Automation
Customer Intent: How to Understand, Capture & Leverage It
7 September 2023Read More >Read about the significance of customer intent and how you can capture and leverage this valuable insight.
Customer Communications
Making Sense of RegTech: 4 RegTech Association Takeaways
2 August 2023Read More >Engage Hub’s Colm Dowd attended the #RegTechEdgeNoBorders event. Here are four key takeaways. Take a look.
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