London, UK, 24th June 2025 – Engage Hub, the data-driven AI journey automation and contact centre automation company, is delighted to announce that we have been included in the Forrester Real-Time Interaction Management Software Landscape, Q2 2025 report.
Forrester’s Q2 2025 report on real-time interaction management (RTIM) provides an overview of notable vendors that help brands deliver contextually relevant experiences across channels and customer touchpoints in real-time. It’s designed to help B2C marketing executives understand the value they can expect from RTIM software – and provide them with insight on potential partners.
One of only 30 vendors included in the overview, Engage Hub self-reported the extended use cases of customer-driven next-best-experience decisioning, moments-based anticipatory customer experiences, and journey-based customer understanding as the top three use cases for which clients select them. The report also noted our industry focus on financial services, government and retail.
Ray Tierney, CEO of Engage Hub, commented: “Our vision has always been to help our clients move beyond reactive personalisation toward experiences that feel intuitive and deeply relevant. We believe this report recognises our expertise in this area – affirms our commitment to enabling smarter communications at every stage of the customer journey.”
Karen Waters, Product and Marketing Director at Engage Hub, added: “We’re proud to be included in Forrester’s RTIM research. We believe this validates what customers have been saying about our ability to help them orchestrate meaningful, hyper-personalised interactions at scale.”
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To access the report, please visit the Forrester website – please note this report is only available to Forrester subscribers or to those who wish to purchase the report.