CEO
ray.tierney@engagehub.com
Find out which trends are shaping the customer experience in 2024 and beyond.
Power your customer service with our cloud-based AI platform – and deliver effective solutions that work for you.
With innovation at the heart of our business, we have extensive experience in delivering compelling journey optimisation and AI-powered automation for some of the world’s most successful brands across all sectors, such as Sainsbury’s, Bank of Ireland, TIM, Three Ireland and more.
Since 2010, Engage Hub has launched a range of services in partnership with Medallia, most significantly a data residency solution that facilitates growth in previously inaccessible markets.
Supporting key Medallia clients, Engage Hub has delivered multiple out-of-the-box chat solutions in 40 countries across various industries, providing high-speed global SMS connectivity, cost-effective routes for global SMS delivery and hassle-free integration, Engage Hub’s services continue to support Medallia’s clients globally with over 1.5 billion transactions per year.
Map, visualise, automate and optimise interactions in real-time to meet customers’ unique needs.
With Engage Hub, you can investigate every interaction and make evidence-based improvements that eliminate bottlenecks, remove friction, trigger automatic re-engagement and predict future behaviour.
Deflect calls and digitalise first-line support to improve customer service, reduce operational costs and drive significant cost savings within your contact centre.
Engage Hub’s AI-powered solutions achieved 48% in call deflection to self-service channels, resulting in over £5 million savings per annum.
Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.
The hype around AI has ramped up thanks to the arrival of ChatGPT. Is your business ready to make the most of it? Here’s how to get started.
Read about the significance of customer intent and how you can capture and leverage this valuable insight.