Energy & Utilities.

Digitise customer communications across the entire journey to drive operational excellence and profitable growth.

How do I retain current customers?

In a rapidly changing market, you never know whether a customer will still be yours tomorrow. Earning customers’ loyalty means delighting them with brilliant service experiences, exciting new offers, and advice tailored to suit their individual needs – to make sure they stay.

How do I improve customer satisfaction?

Surveying customers to understand how they feel about the customer experience to detect if they’re likely to churn. Automated emails, landing page & SMS surveys are a great way of gathering customer insight so you can consistently improve the experience.

How do I lower operational costs?

On the busiest days of the year, the pressure to deliver is truly on. Engage Hub’s technology can handle millions of simultaneous communications, enabling greater levels of personalised self-service, and delivering the right message, on the most appropriate channel at the right time. The result is improved speed of response, a seamless customer experience and a reduced need for costly customer call centres – even during peak times.

How do I manage data from disparate systems?

To drive operational excellence, you need technology that brings your internal teams and systems together. Engage Hub is engineered to automate across disparate databases and silos, finally connecting your engineers to your front-end channels to your back-office operations to automate any process in your business.

How do I retain current customers?

In a rapidly changing market, you never know whether a customer will still be yours tomorrow. Earning customers’ loyalty means delighting them with brilliant service experiences, exciting new offers, and advice tailored to suit their individual needs – to make sure they stay.

How do I improve customer satisfaction?

Surveying customers to understand how they feel about the customer experience to detect if they’re likely to churn. Automated emails, landing page & SMS surveys are a great way of gathering customer insight so you can consistently improve the experience.