Energy & Utilities.

In a rapidly changing market, you never know whether a customer will still be yours tomorrow. Earning customers’ loyalty means delighting them with brilliant service experiences, exciting new offers, and advice tailored to suit their individual needs – to make sure they stay.

Surveying customers to understand how they feel about the customer experience to detect if they’re likely to churn. Automated emails, landing page & SMS surveys are a great way of gathering customer insight so you can consistently improve the experience.

On the busiest days of the year, the pressure to deliver is truly on. Engage Hub’s technology can handle millions of simultaneous communications, enabling greater levels of personalised self-service, and delivering the right message, on the most appropriate channel at the right time. The result is improved speed of response, a seamless customer experience and a reduced need for costly customer call centres – even during peak times.

To drive operational excellence, you need technology that brings your internal teams and systems together. Engage Hub is engineered to automate across disparate databases and silos, finally connecting your engineers to your front-end channels to your back-office operations to automate any process in your business.

In a rapidly changing market, you never know whether a customer will still be yours tomorrow. Earning customers’ loyalty means delighting them with brilliant service experiences, exciting new offers, and advice tailored to suit their individual needs – to make sure they stay.

Surveying customers to understand how they feel about the customer experience to detect if they’re likely to churn. Automated emails, landing page & SMS surveys are a great way of gathering customer insight so you can consistently improve the experience.