As you adopt a ‘hybrid’ digital-traditional approach to customer service, track these 6 metrics to get a holistic idea of performance – and drive meaningful improvement.
Mid Sussex District Council and Birmingham City Council joined us on a webinar to discuss digital innovation in local authorities. Here are their 4 pieces of advice.
To ensure customer service staff are happy and productive, you need to foster a collaborative approach between digital and offline teams. Here’s how.
There are 750+ global regulators and 200 regulatory alerts every day. RegTech makes ongoing compliance easier and more cost-effective.
Learn 5 ways to improve debt collection rates – while keeping customer experience at the heart of your approach.
Read about 4 ways you can use Engage Hub's digital solutions to deflect calls, reduce costs and improve the efficiency of your contact centre
