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Next Best Action

Customer Communications

Personalise Lifecycle Engagement and Marketing Campaigns with RTIM

By Karen Waters 31 January 2022

Real-time interaction engagement puts customer experience at the heart of your campaigns. Learn how you can use RTIM to transform your marketing efforts.

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Customer Experience

Personalise Micro-moments to Drive Engagement this Christmas

By Simon Brennan 10 December 2021

Learn how to deliver hyper-personalised customer experiences – cost-effectively and at scale

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Customer Experience customer journey

Next Best Experience in 3 steps.

By Chris Crombie 11 June 2021

Next Best Experience is the holy grail of customer analytics. Fully realised, it represents the ability to identify and deliver the right experience in real-time based on everything you know about the customer.

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Customer Service Automation The purpose of the image is to support the blog on what hyper-personalisation means for retailers

Hyper-personalisation: An essential ingredient in retail CX success.

By Simon Brennan 23 April 2021

To thrive, retailers need to focus on customer experience. And the secret to great customer experience in 2021? Hyper-personalisation.

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Next Best Action

Next Best Action: The Next Step in MNO Automation

By Mark Sawyer 16 November 2020

Next Best Action uses AI and machine learning to improve campaign conversion rates, customer satisfaction and ARPU. Read how it works.

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