Customer Communications: Manage the customer journey - Page 4 of 6

How a NextGen IVR Helps You Boost Customer Satisfaction Rates

By Chris Crombie 5 March 2019

If you use IVR as part of your call handling, you need to think about NextGen IVR. It’s an essential upgrade when it comes to positive customer experience.

Customer Communications

3 Tips on How Businesses Should Use WhatsApp in Brazil

By Engage Hub expert 3 December 2018

WhatsApp is essential if you’re doing business in Brazil – it’s the most popular message app. Here’s how to maximise the effectiveness of this crucial channel.

Customer Communications

7 Design Tricks to Improve Your Email Campaigns

By Engage Hub expert 1 November 2018

Here are 7 ways email design can help capture your recipient’s attention and increase engagement. Read now.

Customer Communications

7 Social Media Mistakes Haunting B2B Marketers

By Marcela Mielnicka 31 October 2018

91% of marketers use social media, but not all reap the full benefits. Discover the 7 common social media marketing mistakes holding back B2B companies.

Customer Communications

What Are the Key Considerations When Implementing a Chatbot?

By Karen Waters 18 September 2018

It doesn’t matter whether your business is just starting up or already at the enterprise level, you’ll gain a competitive advantage by investing in chatbot technology now. Read now.

Customer Communications

Top 5 reasons why your business needs Chatbots

By Engage Hub expert 29 May 2018

In this infographic, we listed the top 5 reasons why your business needs Chatbots.