A patchwork approach to Consumer Duty might get you over the line for the July deadline but will cost you in the long run. Read how to take a considered approach.
Engage Hub’s Mark Grainger joined experts at the Mobile Ecosystem Forum to discuss messaging fraud. Here are the highlights.
This blog looks at the data security and privacy risks to be aware of when using generative AI tools like ChatGPT. Read now.
Read about how automatically capturing and analysing customer intent helps improve contact centre operations.
In this blog, we’ll share the good, the bad and the ugly of ChatGPT, to help you make an informed decision about using generative AI in your processes.
The hype around AI has ramped up thanks to the arrival of ChatGPT. Is your business ready to make the most of it? Here’s how to get started.