Blog

Build Your Brand’s Design Language in 9 Steps

By Andy Clowes 20 August 2019

Design consistency is key to delivering compelling customer experiences. These 9 steps will help you codify a consistent design language.

Customer Communications

Is Your IVR Outdated? How to Transition from Traditional to NextGen IVR in These Quick 11 Steps (Part One)

By Engage Hub expert 13 August 2019

Read our first of a 2-part series of blogs as we discuss the initial steps you and your organisation need to take towards adapting NextGen IVR so that you can exceed customer expectations across every channel.

Data Security

Security vs. Customer Experience: How Banks Can Find the Balance

By Mark Grainger 8 August 2019

In the age of multi-channel communication and heightened security concerns, how do banks marry up seamless CX with robust security? Read this article.

Customer Experience

Customer Experience is Key to Post-Brexit Success

By Marcela Mielnicka 29 July 2019

Customer experience improvements are key to business’ Brexit planning, whether or not the UK and the EU agree a deal. Here’s why.

Brand Design

Brand Consistency Across Channels: Is It Your Achilles Heel?

By Andy Clowes 24 July 2019

Brand consistency is key to fostering customer relationships. But with so many marketing channels, it’s hard to execute. Get tips on improving brand consistency.

Customer Service Automation