Simon Brennan

The Black Friday Phenomenon – Time for a Rethink?

Black Friday is here. But what does it mean to consumers? And what approach should retailers adopt? Is it time for a rethink? Read this article to learn more.

Complaints Handling and the Unnecessary Risk of Lost Revenue

Don’t risk losing loyal customers because of inadequate complaints handling procedures. Here are 3 simple complaints handling processes you can put in place.

If it’s no surprise that ‘spray and pray’ marketing tactics are ineffective, then why is the retail industry still guilty of it?

Retailers, don’t become another statistic!

How the logistic industry is harnessing technology to deliver for its customers.

Getting your message through: Using real-time data to deliver first time, every time