Get an up-to-date overview of Conversational AI – including how it works, the pitfalls and the benefits.
Learn why measuring customer intent could be the single best decision your contact centre makes.
As you adopt a ‘hybrid’ digital-traditional approach to customer service, track these 6 metrics to get a holistic idea of performance – and drive meaningful improvement.
To ensure customer service staff are happy and productive, you need to foster a collaborative approach between digital and offline teams. Here’s how.
Learn how to deliver hyper-personalised customer experiences – cost-effectively and at scale
At Consumer Week 2022, we spoke with Hayley Ward, Head of CX and Data at Marks & Spencer, and shared 4 key ways retailers can harness the power of data.
