As you adopt a ‘hybrid’ digital-traditional approach to customer service, track these 6 metrics to get a holistic idea of performance – and drive meaningful improvement.
To ensure customer service staff are happy and productive, you need to foster a collaborative approach between digital and offline teams. Here’s how.
Learn how to deliver hyper-personalised customer experiences – cost-effectively and at scale
At Consumer Week 2022, we spoke with Hayley Ward, Head of CX and Data at Marks & Spencer, and shared 4 key ways retailers can harness the power of data.
When it comes to the retail customer experience, it’s not just about individual touchpoints. Here’s how deliver a seamless journey.
To thrive, retailers need to focus on customer experience. And the secret to great customer experience in 2021? Hyper-personalisation.