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Simon Brennan

Customer Service Automation

Five Trends that Will Drive Contact Centres in 2025

By Simon Brennan 30 January 2025

The contact centre landscape continues to evolve at a rapid pace. Here’s what to expect from 2025.

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Customer Experience

Retailers: Use AI to Conquer Festive Season Stress

By Simon Brennan 12 December 2024

Learn how AI and automation can help reduce chaos at the busiest time of the retail year.

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Customer Experience

Make Customer Service Your Biggest Offer This Black Friday

By Simon Brennan 27 November 2024

Here’s how to make exceptional customer service your competitive edge this Black Friday and Cyber Monday (with tips on automation, live chat and more.)

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Customer Service Automation

Drive Contact Centre Cost Savings (Without Sacrificing Quality)

By Simon Brennan 24 April 2024

Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.

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Customer Service Automation

Unlocking the Potential of AI-powered Chatbots

By Simon Brennan 14 February 2024

Read the key takeaways from our Engage Hub / MaxContact webinar, where we discussed best practices for deploying AI-powered Chatbots.

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Customer Experience

Retail Customer Experience Strategies for Black Friday, Cyber Monday and Beyond

By Simon Brennan 22 November 2023

This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.

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