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Simon Brennan

Customer Experience

How to Turn Festive Pressure into Customer Loyalty

By Simon Brennan 10 December 2025

The festive period is a golden opportunity for brands to delight customers, but it’s also a time of intense pressure. Here’s how you can make sure your customer experience (CX) sparkles this Christmas.

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Operational Excellence

Black Friday & Cyber Monday: From Peak Pressure to Peak Performance

By Simon Brennan 27 November 2025

Black Friday and Cyber Monday don’t have to be chaotic. Read how you can use tech to ease the operational pressure and drive more revenue.

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Customer Service Automation

Five Trends that Will Drive Contact Centres in 2025

By Simon Brennan 30 January 2025

The contact centre landscape continues to evolve at a rapid pace. Here’s what to expect from 2025.

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Customer Experience

Retailers: Use AI to Conquer Festive Season Stress

By Simon Brennan 12 December 2024

Learn how AI and automation can help reduce chaos at the busiest time of the retail year.

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Customer Experience

Make Customer Service Your Biggest Offer This Black Friday

By Simon Brennan 27 November 2024

Here’s how to make exceptional customer service your competitive edge this Black Friday and Cyber Monday (with tips on automation, live chat and more.)

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Customer Service Automation

Drive Contact Centre Cost Savings (Without Sacrificing Quality)

By Simon Brennan 24 April 2024

Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.

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