This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.
Read about the significance of customer intent and how you can capture and leverage this valuable insight.
Read about how automatically capturing and analysing customer intent helps improve contact centre operations.
Get an up-to-date overview of Conversational AI – including how it works, the pitfalls and the benefits.
Learn why measuring customer intent could be the single best decision your contact centre makes.
