< Return to Resources

Simon Brennan

Customer Service Automation

Drive Contact Centre Cost Savings (Without Sacrificing Quality)

By Simon Brennan 24 April 2024

Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.

Read More >
Customer Service Automation

Unlocking the Potential of AI-powered Chatbots

By Simon Brennan 14 February 2024

Read the key takeaways from our Engage Hub / MaxContact webinar, where we discussed best practices for deploying AI-powered Chatbots.

Read More >
Customer Experience

Retail Customer Experience Strategies for Black Friday, Cyber Monday and Beyond

By Simon Brennan 22 November 2023

This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.

Read More >
Data Orchestration

Three Signs Contact Centre Data Is Disorganised (And How To Fix Them)

By Simon Brennan 31 October 2023

Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.

Read More >
Customer Service Automation

Customer Intent: How to Understand, Capture & Leverage It

By Simon Brennan 7 September 2023

Read about the significance of customer intent and how you can capture and leverage this valuable insight.

Read More >
Customer Service Automation

Customer Intent: What It Is and How to Leverage It

By Simon Brennan 28 April 2023

Read about how automatically capturing and analysing customer intent helps improve contact centre operations.

Read More >