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Mark Grainger

Customer Communications

Why Strong Customer Authentication (SCA) Matters

By Mark Grainger 28 February 2022

Strong Customer Authentication (SCA) is a new regulatory requirement if you take online and contactless payments. Read what it is and how you can comply.

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Customer Experience

CX in 2022: 3 Takeaways from MyCustomer.com’s Roundtable

By Mark Grainger 17 January 2022

These takeaways from MyCustomer.com’s customer experience roundtable will help you shape your CX strategy in 2022 and beyond.

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Customer Experience

Modern Banking: AI Trends Shaping Fraud Management

By Mark Grainger 29 November 2021

As cybercrime has evolved, so too has cybersecurity. Read about AI-powered fraud prevention techniques protecting financial institutions and their customers.

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Customer Journey

How Journey Orchestration Helps You Respond to Changing Customer Behaviour

By Mark Grainger 18 October 2021

Real-time journey orchestration is key to engaging customers in times of shifting norms and expectations (like pandemics). Read why.

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Customer Experience Image to support the blog, showing blocks with different types of insurance you can have such as health, family, house, car, savings and holiday.

4 Insurance CX Challenges (and How to Overcome Them)

By Mark Grainger 10 May 2021

Read 4 ways technology can help insurance companies overcome common challenges and improve the customer experience.

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Data Security

Phishing and smishing: How these cyber-attacks work (and how to prevent them)

By Mark Grainger 25 January 2021

Learn why phishing and smishing are a threat to high-security industries like financial services – and how the right cybersecurity can help prevent attacks.

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