Which Buzzwords Are Still Sticking? Glossary Of Terms For Customer Engagement
                            
                                                                                                            By Marcela Mielnicka
                                                                                                    3 September 2018
                            
                            To keep up with the latest trends and join in conversations about best practices, you have to know your machine learning from your IVR — and everything in between. To complicate matters further, new technologies are constantly being developed, so how do you know which ones are worth adding to your p
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