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Marcela Mielnicka

Customer Journey

3 Ways to Show Your Customers Love This Valentine’s Day

By Marcela Mielnicka 11 February 2022

A growing number of consumers believe Valentine’s Day is a ‘waste of money’. Here are 3 ways in which retailers can use this calendar milestone to their advantage.

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Customer Experience

How to navigate customer experience in a post-Brexit world

By Marcela Mielnicka 11 January 2021

Learn how organisations can navigate post-Brexit uncertainty by prioritising customer experience.

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Customer Experience

Offer Treats, Not Tricks! 3 Ways Feedback Surveys Improve Customer Experience

By Marcela Mielnicka 26 October 2020

Read about 3 ways feedback surveys can help you build relationships, optimise customer journeys and improve customer experience.

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Customer Experience

5 Takeaways from our Digital Banking Webinar with Forrester

By Marcela Mielnicka 11 August 2020

Get tips on digital-first banking and real-time communication in this Forrester/Engage Hub webinar round-up.

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Customer Experience

Customer Experiences That Are For Life, Not Just For Christmas

By Marcela Mielnicka 24 December 2019

Here are our 4 top tips delivering a fantastic customer experience this Christmas (and beyond).

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Customer Communications

5 Key Reasons Why Your Business Needs Chatbots

By Marcela Mielnicka 21 November 2019

Chatbots play crucial role when it comes to fast, convenient resolution of common customer queries. So, here are 5 key reasons why your business needs Chatbots today.

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