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Karen Waters

Customer Service Automation

Is Self-Serve Customer Service the Way Forward?

By Karen Waters 23 November 2018

87% of businesses say self-serve customer enquiries are a priority. In this article, we look at the drive towards automation and the implications for businesses.

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Customer Communications

What Are the Key Considerations When Implementing a Chatbot?

By Karen Waters 18 September 2018

It doesn’t matter whether your business is just starting up or already at the enterprise level, you’ll gain a competitive advantage by investing in chatbot technology now. Read now.

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Customer Communications

Push Notifications – The Future of Digital Communications for Banks?

By Karen Waters 7 December 2017

Your customers are busy people. They have numerous apps and are constantly bombarded with information, offers and advice.

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