Karen Waters, Author at Engage Hub

Customer Journey

Navigating AI and Other 2024 Tech Trends

By Karen Waters 17 January 2024

What tech investments should you prioritise in 2024? This blog helps you prioritise the tech trends.

Customer Experience

2023 Customer Experience Tech Trends

By Karen Waters 15 December 2022

Read about 3 key tech trends organisations will incorporate into their customer experience operations in 2023.

Customer Journey

A Customer-centric Approach to Journey Management

By Karen Waters 30 November 2022

In this piece, we’ll help you bring the customer back to the heart of customer experience – and share our tips for managing truly customer-centric journeys.

Customer Service Automation

Create Meaningful Customer Outcomes With Data-Driven Insight

By Karen Waters 18 October 2022

When you focus entirely on the number of customers you serve, you can lose sight of the bigger picture. Ask: have you delivered meaningful outcomes for them?

Customer Service Automation

4 Ways Data Should Transform Contact Centre Performance

By Karen Waters 13 September 2022

Contact centres are data gold mines. Here’s how to make sure you’re harnessing that data’s full potential to optimise customer experience and operational efficiency.

Customer Journey