Recent customer experience announcements reflect the rising importance of CX for C-suite executives. Here’s the story.
Acesse nosso blog para descobrir como se comunicar melhor com os seus clientes e fazer das entregas perdidas uma coisa do passado.
HMRC has come under fire for its extended call wait times and lack of digital customer service. Here’s what you can learn from their situation.
Infographics are useful marketing and communication tools. This article explains why, from a scientific and practical perspective.
Did you know that NextGen IVR can make your business goals more achievable? Take a look at our infographic to discover how to successfully transition and upgrade your customers' experience.
There’s a global boom in recruitment for senior customer experience professionals, with London and New York leading the pack. Read more.
