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Engage Hub expert

Customer Experience

Halloween Customer Service: Tech-based Treats & Tricks

By Engage Hub expert 26 October 2023

In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.

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Customer Service Automation

Next Step In Automation: What does Next Best Action look like in practice?

By Engage Hub expert 19 July 2021

How do you introduce that structured automation across the many channels and touchpoints you have? Next Best Action is your next step.

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Customer Experience customer journey

Next Best Experience in 3 steps.

By Engage Hub expert 11 June 2021

Next Best Experience is the holy grail of customer analytics. Fully realised, it represents the ability to identify and deliver the right experience in real-time based on everything you know about the customer.

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Data Orchestration Debt collection image to support the blog showing stack of credit cards on a dark background

5 ways to improve debt collection rates.

By Engage Hub expert 7 June 2021

Learn 5 ways to improve debt collection rates – while keeping customer experience at the heart of your approach.

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Customer Journey Automation image to support the blog

3 ways to start scaling automation in your business

By Engage Hub expert 19 April 2021

Learn about the 3 main types of automation and how they can help improve processes, drive revenue and strengthen customer journeys.

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Operational Excellence

The SME’s Guide to PCI Compliance

By Engage Hub expert 22 March 2021

PCI non-compliance can cost your small business thousands of pounds every month. Here’s how to bring your financial data security up to scratch.

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