A best-practice approach to customer journey tracking helps you foster loyalty, boost revenue and improve operational efficiency. Here’s how to do it.
Read our second and final instalment of 2-part blog series, where we continue to focus on initial steps you and your business must take to successfully transition from traditional to NextGen IVR.
Read our first of a 2-part series of blogs as we discuss the initial steps you and your organisation need to take towards adapting NextGen IVR so that you can exceed customer expectations across every channel.
Read the 4-step process for incorporating automation into business processes to improve customer experience and boost operational efficiency.
HMRC has come under fire for its extended call wait times and lack of digital customer service. Here’s what you can learn from their situation.
Here are 5 of the most common mistakes people make with their IVR solutions (and how you can avoid them).