Read the 4-step process for incorporating automation into business processes to improve customer experience and boost operational efficiency.
HMRC has come under fire for its extended call wait times and lack of digital customer service. Here’s what you can learn from their situation.
Here are 5 of the most common mistakes people make with their IVR solutions (and how you can avoid them).
If you use IVR as part of your call handling, you need to think about NextGen IVR. It’s an essential upgrade when it comes to positive customer experience.
We’ve all been there. You just want your problem resolved. You need someone to listen to you. Instead, you’re forced to trawl through seemingly never-ending menu choices...
