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Chris Crombie

Customer Service Automation

How to Build Automation into Your Customer Processes

By Chris Crombie 16 July 2019

Read the 4-step process for incorporating automation into business processes to improve customer experience and boost operational efficiency.

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Customer Service Automation

HMRC Shows the Importance of Multichannel Customer Service

By Chris Crombie 13 May 2019

HMRC has come under fire for its extended call wait times and lack of digital customer service. Here’s what you can learn from their situation.

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Customer Communications

Avoid These 5 Common Mistakes with Your IVR Solution

By Chris Crombie 28 March 2019

Here are 5 of the most common mistakes people make with their IVR solutions (and how you can avoid them).

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Customer Communications

How a NextGen IVR Helps You Boost Customer Satisfaction Rates

By Chris Crombie 5 March 2019

If you use IVR as part of your call handling, you need to think about NextGen IVR. It’s an essential upgrade when it comes to positive customer experience.

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Customer Communications

Win Your Customers Over with Data-Driven IVR

By Chris Crombie 20 March 2018

We’ve all been there. You just want your problem resolved. You need someone to listen to you. Instead, you’re forced to trawl through seemingly never-ending menu choices...

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