It is no secret that the Irish high street is facing a perfect storm of market pressure, from changes driven by the rise of ecommerce, to the damage that Brexit is having on consumer confidence. Ecommerce in Ireland is set to increase by 12.9 per cent this year with the online retail industry expected to be worth 2.2 billion euros at the end of 2019.
Customer Service Automation
Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.