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Month: March 2018

Customer Experience

The importance of putting the customer at the heart of the retail experience

By Engage Hub expert 23 March 2018

Consumers are constantly connected and want to interact with retailers when, where and how they choose.As a result, the retail environment is changing at rapid pace in order to remain competitive.

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Customer Communications

Win Your Customers Over with Data-Driven IVR

By Chris Crombie 20 March 2018

We’ve all been there. You just want your problem resolved. You need someone to listen to you. Instead, you’re forced to trawl through seemingly never-ending menu choices...

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Customer Journey

An Introduction to Social Media Retargeting

By Rachel Ryan 14 March 2018

The internet, and social media in particular, gives you the power to reach out to individuals after they’ve interacted with you – to retarget them.

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Digital Transformation

The Case for Embracing Digital Transformation

By Engage Hub expert 8 March 2018

What does digital transformation actually mean? What should your approach be, if you’re new to it? And where can you look for inspiration on how to do it well?

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Data Security

GDPR Countdown: Remember these 5 Elements

By Engage Hub expert 6 March 2018

Want to cut through the GDPR-related noise and focus your preparations? Then this blog is for you.

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