For years now, businesses have been investing in digital technologies to make them more efficient, more productive, more flexible and more connected. Digital transformation and a focus on customer experience can generate up to a 30% increase in customer satisfaction – and economic gains of up to 50% (McKinsey & Company).
But while organisations may have intellectually understood the need for digital transformation before, there’s no doubt that COVID-19 has created an urgent need to accelerate those plans – so that businesses don’t just survive, they thrive in these new conditions.
Read how AI can help you deliver proactive service in a scalable, affordable way – while enhancing the customer experience.
Read about the differences between agentic AI and generative AI when it comes to leveraging these technologies for the customer experience domain.
Learn the key steps to building an AI Knowledge Base and 3 best practices to ensure it drives value for your customers and team.