Disruption is now ever prevalent in the retail industry. The Future Customer report, published in The Times, discusses how the battle between big enterprises and agile customer-centric startups for consumers’ trust and data is beginning to define an industry.
Consumers are growing increasingly demanding for personalised messaging which is driving retailers to abandon the madness of mass Black Friday led promotions in favour of direct-to-customer messaging.
The Future Customer report discusses key areas where changes in customer expectations are having dramatic effects on the industry.
Data Security
In the second instalment of our security and compliance series, discover 6 golden rules to protect AI and LLMs from bias, data leaks and compliance
Customer Communications
Find out what ComReg’s Sender ID Registry means for your business and how it helps block spoofed messages before they reach customers.
Customer Communications
Explore Sender ID’s and learn how to stay compliant with ComReg’s new rules in the first of our blog series on security and compliance shaping modern comms.