Retailers guide to a seamless and personalised experience:
How automation can drive cost savings and delight customers.
The retail environment is changing at a rapid pace to remain competitive. And retailers that leverage automation and digital self-service have found ways to be more resilient in the face of pandemic-related challenges.
Take a look at how automation and digital self-service are helping organisations to save up to £2 million in operational costs by deflecting over 30% of contact centre calls and enabling 65% of customers to digitally self-serve in the first instance.
Download this whitepaper to:
Learn how to offer the best possible support in the moment, on the preferred channel of choice.
Gain cross-channel insight to drive continuous improvement.
Take a look at how a Top UK Retailer automates customer service to deflect calls and simultaneously solve thousands of customer queries in real-time.
Get tips on how to hyper-personalise CX with Next Best Action to give automated, AI-powered recommendations for your customers’.