Customer experience professionals working in the financial services sector are under increasing pressure to differentiate their digital offerings by delivering scalable, secure and seamless cross-channel experiences to millions of mobile-savvy customers across Europe. But, as this whitepaper reveals, there are three fundamental forces preventing banks from reaching their cross-channel potential.
With 80% of customers using digital connections at least once a month.
A survey revealed that 45% of traditional UK bank customers are considering switching their current account to an alternative financial institution
British financial institutions have been investigated 585 times for data privacy breaches in the past 12 months – that’s a staggering rise of 183% from the previous year.
Download this whitepaper for practical advice, drawn from best practice, on how you can use innovative technology to differentiate your digital offering and create a truly competitive advantage. From automated two-factor authentication to cross-channel call centre optimisation, this whitepaper explains all.
Customer Experience
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Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
Customer Journey
What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.