Research Paper: Managing The Fragile Customer Experience In The Information Age.

Consumers are constantly connected and they interact with retailers when, where and how they choose. As a result, the retail environment is changing at rapid pace to remain competitive.

Download this whitepaper to discover:

  • Insight and statistics from leading analysts, discussing changes that have impacted the retail environment and what that means for both online and brick-and-mortar stores.
  • Key market trends and the influence they’ve had on consume expectations.
  • Practical advice on how you can deliver a connected, seamless experience across every touchpoint.

Latest Resources

Data Security

Is there really a trade-off between security and customer experience? (part two)

By Nicola Pero 15 February 2021

Read our second and final instalment of two-part blog series, where we continue to focus on why data security compliance should be a customer service priority in your organisation, not just a box-ticking exercise. Take a look.

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Customer Communications

Key considerations when incorporating a Chatbot into your self-service solutions

By Chris Wallbank 9 February 2021

In this blog, we’ve compiled a few tips and strategies to ensure that everything runs smoothly once your bot starts communicating with your customers. Take a look.

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Customer Experience

How to choose the best-fit Customer Experience solution

By Lisa Rose 1 February 2021

Investing in CX is essential in order to continuously improve, so you can drive engagement, track results and analyse your sales funnel. But not all CX solutions are created equal - so how do you find the one that best fits your business?

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