Email is one of the most pervasive digital channels, in fact the number of email users worldwide is forecasted to rise to 2.9 billion by 2019. With such a large database of users around the world and the total number of email sends reaching 105 billion a day, it has become increasingly important to ensure your email communications are cutting through the noise.
These email guidelines will help build a great foundation for your communication plans by providing you with the guidance you need to stop your emails landing in your customers spam folders.
Customer Communications
Read how AI can help you deliver proactive service in a scalable, affordable way – while enhancing the customer experience.
Customer Experience
Read about the differences between agentic AI and generative AI when it comes to leveraging these technologies for the customer experience domain.
Customer Experience
Learn the key steps to building an AI Knowledge Base and 3 best practices to ensure it drives value for your customers and team.