As consumers become increasingly digital in their personal and professional lives, organisations must adapt to attract customers, boost loyalty and increase market share. And for many businesses, this involves digital transformation. After all, it’s hard to offer customers a seamless experience if your internal operations don’t facilitate efficient processes and information sharing.
This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.
In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.