Digital Transformation, Customer Experience and Calculating ROI.

How to dominate the competitive landscape.

As consumers become increasingly digital in their personal and professional lives, organisations must adapt to attract customers, boost loyalty and increase market share. And for many businesses, this involves digital transformation. After all, it’s hard to offer customers a seamless experience if your internal operations don’t facilitate efficient processes and information sharing.

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Download this whitepaper to discover:

  • Why unprecedented changes in consumer behaviour have caused 31% of companies to assign up to 15% of their budgets to digital investments.
  • How leading organisations such as Sainsbury’s have adopted digital transformation to radically improve their customer experience scores.
  • How you can easily measure the ROI of digital transformation using a defined process and frameworks.

Latest Resources

Data Security

How Banks Can Defend Against Smishing Attacks

By Mark Grainger 27 September 2022

In this blog, we look at smishing, one of the most common forms of cyberattack – explaining how it works and how to defend your organisation and customers.

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Customer Service Automation

4 Ways Data Should Transform Contact Centre Performance

By Karen Waters 13 September 2022

Contact centres are data gold mines. Here’s how to make sure you’re harnessing that data’s full potential to optimise customer experience and operational efficiency.

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Customer Service Automation

6 Contact Centre Metrics You Need to Track

By Simon Brennan 7 September 2022

As you adopt a ‘hybrid’ digital-traditional approach to customer service, track these 6 metrics to get a holistic idea of performance – and drive meaningful improvement.

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