Digital Transformation, Customer Experience and Calculating ROI.

How to dominate the competitive landscape.

As consumers become increasingly digital in their personal and professional lives, organisations must adapt to attract customers, boost loyalty and increase market share. And for many businesses, this involves digital transformation. After all, it’s hard to offer customers a seamless experience if your internal operations don’t facilitate efficient processes and information sharing.

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Download this whitepaper to discover:

  • Why unprecedented changes in consumer behaviour have caused 31% of companies to assign up to 15% of their budgets to digital investments.
  • How leading organisations such as Sainsbury’s have adopted digital transformation to radically improve their customer experience scores.
  • How you can easily measure the ROI of digital transformation using a defined process and frameworks.

Latest Resources

Customer Journey

Forrester Recognises Engage Hub as a Journey Orchestration Leader

By Karen Waters 11 July 2022

Market research giant Forrester named Engage Hub a top 10 vendor in the journey orchestration platform market.

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Customer Journey

4 Ways to Use Customer Journey Mapping to Boost ROI

By Luigi Loconte 29 June 2022

Discover 4 ways you can use customer journey mapping to increase customer satisfaction and overall return on investment.

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Customer Experience

Digital Innovation in Councils: 4 Webinar Takeaways

By Mark Harris 24 June 2022

Mid Sussex District Council and Birmingham City Council joined us on a webinar to discuss digital innovation in local authorities. Here are their 4 pieces of advice.

Read More >