This latest guide provides an introduction to self-service solutions driven by powerful and viable Chatbot technology.
As technology has advanced, more business operations have become automated. And customer service is no different. At Engage Hub, we understand that incorporating new channels (and improving the effectiveness of existing ones) shouldn’t lead to major increases in operational costs.
Our cross-channel Chatbot helps you to integrate messaging channels efficiently – and provide seamless, personalised engagement customers are looking for.
This latest guide provides an introduction to self-service solutions driven by powerful and viable Chatbot technology.
Engage Hub’s Mark Grainger joined experts at the Mobile Ecosystem Forum to discuss messaging fraud. Here are the highlights.
This blog looks at the data security and privacy risks to be aware of when using generative AI tools like ChatGPT. Read now.
Read about how automatically capturing and analysing customer intent helps improve contact centre operations.