Customer Experience & Technology:

Predictions 2025

The growing gap between customer expectations and experience does leave the door open for CX leaders with the commitment and courage to stand out from the crowd and achieve a competitive advantage.

So, if you want to be one of those disruptive leaders, what should your approach to customer experience and technology be in the year ahead? Download our brand-new guide to uncover our predictions and trends for 2025.

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In this guide, we uncover the following trends that will drive customer experience in 2025:

  • Trend 1 – A rise in AI-driven proactive engagement
  • Trend 2 – Seamless, unified experiences powered by journey orchestration
  • Trend 3 – Right message, right time, right channel
  • Trend 4 – An increased focus on ethical AI and data transparency
  • Trend 5 – A revolution in multilingual support
  • Trend 6 – Automation transformation