Ever increasing customer demands, legacy technology and costly call centres make managing customer experience expensive and time consuming. That’s where chatbots can help, they can provide personalised responses to thousands of customers simultaneously.
This latest guide provides an introduction to chatbots and will help you discover how they can help you provide a personalised customer experience with ease.
Market research giant Forrester named Engage Hub a top 10 vendor in the journey orchestration platform market.
Discover 4 ways you can use customer journey mapping to increase customer satisfaction and overall return on investment.
Mid Sussex District Council and Birmingham City Council joined us on a webinar to discuss digital innovation in local authorities. Here are their 4 pieces of advice.