Want to find out how to use chatbots to improve customer experience?

Ever increasing customer demands, legacy technology and costly call centres make managing customer experience expensive and time consuming. That’s where chatbots can help, they can provide personalised responses to thousands of customers simultaneously.

This latest guide provides an introduction to chatbots and will help you discover how they can help you provide a personalised customer experience with ease.

Download the guide today to discover:

  • What chatbots are and the technology behind them.
  • Key examples of why your company needs chatbots today.
  • Top tips for setting up your first chatbot.

Latest Resources

Data Security

Is there really a trade-off between security and customer experience? (part two)

By Nicola Pero 15 February 2021

Read our second and final instalment of two-part blog series, where we continue to focus on why data security compliance should be a customer service priority in your organisation, not just a box-ticking exercise. Take a look.

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Customer Communications

Key considerations when incorporating a Chatbot into your self-service solutions

By Chris Wallbank 9 February 2021

In this blog, we’ve compiled a few tips and strategies to ensure that everything runs smoothly once your bot starts communicating with your customers. Take a look.

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Customer Experience

How to choose the best-fit Customer Experience solution

By Lisa Rose 1 February 2021

Investing in CX is essential in order to continuously improve, so you can drive engagement, track results and analyse your sales funnel. But not all CX solutions are created equal - so how do you find the one that best fits your business?

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