Digital Transformation: How to achieve higher customer satisfaction rates, reduce churn and increase revenues

[Available on demand]

Presented By Mark Grainger and Alice Blair 17 September 2018
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To compete in the age of the customer, your organisation must become a digital business. You must enhance the customer experience while also driving agility and efficiency through operational excellence. You must champion innovation and thrive within a wider digital ecosystem. Few organisations have made the transformation, and many more will fall along the way.

This webinar introduces Engage Hub’s whitepaper ‘Calculating the ROI of Digital Transformation’ and shows you how other business leaders are approaching this challenge, including a case study from one of the world’s largest banks.

Watch our webinar to discover:

  • Why moving to a self-serve system for routine customer experience enquiries is a net priority for 87% of executives.
  • Why 32% of executives believe that siloed departmental data is the main barrier to CX improvement.
  • How leading enterprises have embarked on a Digital Transformation journey to drastically improve their customer experience stores.
  • Plan the culture, structure, talent, and technology changes necessary to accelerate digital transformation.