Customer Journey Tracking: How to optimise and improve customer experience in real-time.

[Available on-demand]

Presented By Karen Waters and Chris Crombie 7 July 2020
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As customer journeys become more complex, so too does meaningful data analysis. Mapping customer interactions can be overwhelming, with increasing pressure to deliver a seamless experience and accelerate expectations.

Our practical webinar explains why customer journeys are important and how journey insights and analytics can rapidly and drastically improve your customers’ experiences.

Watch now as experts cover topics such as:

  • Predictive customer support: How to gain actionable insights to improve engagement and refine automation processes within the business.
  • Customer journey mapping: How to map and track interactions to provide tailored and personalised experiences.
  • Real-life examples and solution demo: So that you can see how journey orchestration delivers tangible results by connecting data across all customer touchpoints.

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